Office Location: 180 Attwell Drive, Toronto, ON, M9W 6A9
Product Care is a non-profit industry organization that develops and manages recycling programs across Canada and in the US. The Product Care team is committed to developing and managing sustainable recycling programs for lighting products, electronics, paint, pesticides, smoke alarms, household appliances and other products. Please visit productcare.org to learn more about us.
About The Position
The Logistics Coordinator provides operational support for the various recycling programs in Ontario, ensuring accurate and efficient service to customers, maintaining accurate data to ensure compliance and operational effectiveness and reviewing and validating claims/invoices submitted by service partners to ensure accuracy before they are approved for payment. The ideal candidate should possess excellent communication skills, strong attention to detail, problem-solving abilities, data analysis and the ability to thrive in a fast-paced environment.
Responsibilities:
Logistics
- Intake service requests and calls and coordinate efficient follow up and service for clients.
- Administer and report on logistics requests and program service levels
- Monitor and maintain inventory levels of supplies, equipment, and materials required for operations.
- Coordinate and manage daily operational activities, including scheduling and task assignment.
- Develop and implement efficient operational processes and procedures to enhance productivity and quality of service to clients.
- Identify areas for improvement and propose solutions.
- Collaborate with various departments to streamline operations and improve interdepartmental communication and coordination.
CRM Data Maintenance and Claims
- Ensure the accuracy of all service provider information in CRM.
- Meticulously review invoices and supporting documentation submitted from Ontario service partners to ensure accuracy of data entered and support claims approvals.
- Watch for irregularities in claims/invoices and address irregularities with service partners and/or team members as appropriate.
- Administer claims approvals, rejections, and adjustments.
- Proactively communicate and coordinate with service partners, accounting and other team members to address or resolve claims matters.
- Administer reports for claims monitoring and payments.
General
- Provide excellent customer service to clients and service partners.
- Create weekly, monthly and quarterly reports for program reporting.
- Other tasks or duties as required.
What You Bring
The ideal candidate will possess the following skills, experience, and qualifications:
- Post-secondary education in environmental studies, engineering, business, operations or equivalent experience.
- Minimum of 2 years’ experience in operations, logistics, material management, program administration or customer relations.
- Clear and concise English language abilities, both written and verbal.
- Must work well in a team environment.
- Understanding of waste management supply chain best practices, logistics or program administration is an added asset.
- Effective communications skills.
- Analytical thinking with very good problem solving and troubleshooting skills.
- Well-coordinated project management skills.
- Takes initiative, strong work ethic, can execute, and gets things done.
- Proficient in MS Office Suite, Power BI, working knowledge of databases.
What We Offer
- Product Care offers a competitive annual salary based on experience.
- Comprehensive benefits.
- RRSP matching program.
- A dynamic, team-based work environment.
- Professional Development pool of $1000 to upskill yourself each year, in accordance with company policy.
- The satisfaction of making a positive difference for the environment.
- A hybrid work model.
To Apply
Please apply asap by sending your resume and cover letter (including salary expectations), to Shameem Subhan at ssubhan@productcare.org
The posting will remain open until filled.
We sincerely thank all candidates for their interest; however only those selected for an interview will be contacted.