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11th December 2020

Policy clarification for EHFs incorrectly charged on Non-Obligated Products

Dear members,

On a number of occasions, member audits conducted by Product Care staff have identified EHFs being inadvertently reported and remitted to Product Care for non-program products.  Product Care has modified the wording of the Product Care EHF policy to clarify the requirements and procedure where this occurs.  The updated policy can be viewed here (see policy #2 “Managing EHFs”).