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Full time, Monday through Friday, 8:30 am to 4:30 pm
Location:  180 Attwell Drive, Toronto, Ontario

Product Care Association is a not-for-profit organization that develops and manages dynamic recycling programs across Canada and in the US. We are proud to develop, implement and manage collection and recycling programs for special waste products, including lighting, paint, and household hazardous waste. Product Care’s members are the manufacturers, distributors, and retailers of these products, who share our passion for recycling and the environment. Please visit to learn more about us and our recycling programs.

About The Position

A key member of Ontario’s growing team at Product Care Association, the Claims Analyst is responsible for reviewing and validating claims/invoices submitted by service partners in Ontario to ensure accuracy before they are approved for payment. The Claims Analyst also updates and maintains information in the Product Care reporting system and supports service partners with training and resources to ensure efficient and accurate claim/invoice submissions. The position reports to the Program Director and is based out of Product Care’s Ontario office with a hybrid in-office/remote work week.


Invoice/Claim Verification

  • Review invoices/claims submitted from Ontario service partners and cross check supporting documentation
  • Ensure reporting system information is up to date and accurate
  • Monitor and identify irregularities/errors in claims/invoices and address with service partners and/or team members as appropriate

Reports and Administration

  • Prepare information or reports for weekly payment administration
  • Reject or make adjustments to claims where appropriate, following standard operating procedures
  • Approve claims/invoices and update reporting system accordingly
  • Provide training and training materials to service partners
  • Provide ongoing customer service to service partners to support effective and accurate claim submission
  • Other duties as required

What You Bring

The ideal candidate will possess the following skills, experience, and qualifications:

  • Post-secondary education in administration or equivalent experience
  • Minimum 2 years’ work experience in administration, claims analysis
  • Strong, professional written and oral communication skills
  • Excellent analytical skills, accuracy, and attention to detail
  • Self-starter, with a proactive approach to problem-solving and critical thinking skills
  • Ability to work well with a team and as an individual contributor
  • Accountable and responsible
  • Excellent task and time management skills: prioritizing, multitasking, working with deadlines
  • Proficient in Microsoft Office applications (Word, PowerPoint, and Excel)
  • Experience with databases and data querying (e.g. CRM) would be an asset
  • Experience with waste management logistics and reviewing transportation documentation would be an asset
  • French is an asset but not required

What We Offer

  • Product Care offers a competitive salary and a comprehensive benefit, including RRSP matching program, along with a dynamic, team-based work environment and the satisfaction of knowing your efforts are making a positive difference for the environment.
  • During the ninety days probation period, the successful candidate will be working in our office location. Thereafter, they may be eligible to work in a hybrid model.

Please apply by sending your cover letter, including salary expectations and resume to, quoting “Ontario Claims Analyst” in the subject line.

We sincerely thank all candidates for their interest; however, only those under consideration will be contacted.

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